Essential skills: It is critical that the candidate demonstrate the ability to: Maintain accurate records Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities Comply with the administration protocols of the organisation Work within a legal and ethical framework to meet duty of care requirements In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: providing handovers providing documentation in records liaison with supervisors use of information systems and technology Apply language, literacy and numeracy competence appropriate to the requirements of the organisation and client group: this may range from oral communication skills if reporting verbally, to writing skills if filling in work forms workplace forms may also vary in complexity language used would most commonly be English however a community language may be appropriate according to the organisation's policies Apply oral communication skills required to fulfil the job role in the organisation/ service: oral skills may include listening to enquiries to providing simple factual information relevant to the workplace and client group language used may be English or community language depending on the client group Apply literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace: writing skills may range from the need to fill out a simple form to completion of a short report language used would most commonly be English however a community language may be appropriate according to the organisation's policies and accreditation requirements reading skills may range from understanding the names on envelopes/correspondence to reading pamphlets to determine their relevance to an enquiry Apply numeracy competence required to fulfil the procedures of the organisation/ service, and according to the support available in the workplace: numeracy tasks may range from the need to count supplies to recording information on an organisation form |